Two Arlington-managed communities have been recognized among the Elite 1% properties in the nation with the best online reputation for 2020 by J Turner Research, receiving The Elite 1% ORA™ Power Ranking.
Rankings are derived from favorable feedback and ratings across multiple review sites and Internet Listing Services (ILSs), as well as from J Turner’s monthly online reputation research of over 122,000 apartments communities. For the year 2020, a total of 1,303 properties earned the Elite 1% distinction from J Turner and its media partner Multifamily Executive, which assign an independent Online Reputation Assessment Score (ORA™ Score) to each property. This score determines rank. To be eligible, a property had to register a minimum ORA™ score of 90. The national average ORA™ is 65.73.
The Collins, owned by Birmingham-based Dobbins Group and managed by Arlington Properties in Covington, La., had an ORA score of 94 and ranked 264 in the 2020 survey. Tapestry Bocage, owned and managed by Arlington Properties in Baton Rouge, La., had an ORA score of 90 and ranked 1,164.
“Our teams have a real passion for our what they do, and for our communities,” said Arlington Property Management President Tammy Wyble. “It is their commitment that results in resident satisfaction, and we are so pleased for them to receive such an important industry recognition.”
Marc Holcombe, community manager of The Collins, said he is very proud of his team.
“We work extremely hard on resident satisfaction, and that is reflected in our online reviews,” Holcombe said. “From the first day we opened The Collins, we began offering Arlington’s brand of exceptional customer service. This national recognition by J. Turner and Multifamily Executive makes all of our efforts worthwhile.”
The senior community manager of Tapestry Bocage, Mayte’ Abarca, also had praise for her colleagues.
“I am excited to share this national honor with my amazing team,” said Abarca. “It is because of their dedication that we do so well with resident satisfaction. I am very pleased to see all of their hard work recognized.”
About J Turner Research
J Turner Research is the leading full-circle online reputation management firm that empowers clients with data to drive revenue. With our unique 360-degree process, we enable companies to enhance resident satisfaction, increase closing ratios, and improve online reputation. Our Online Reputation Assessment™ (ORA™) score serves as the industry standard for measuring a property’s online reputation.
